The NPCI has recently mandated payment applications to cancel UPI IDs which have been dormant for more than one year by 31 December, Business Today reported. The aim is to prevent unauthorized fund transfers when customers change their mobile number without uninstalling their previous number from the bank system.
Deactivated mobile numbers can be assigned to new users by telecom firms after 90 days, according to TRAI. This can lead to accidental transfers if people don’t update their bank-linked mobile numbers. Therefore, TPAPs and PSPs need to take the necessary steps by 31 December 2023.
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In addition, according to the circular from the National Payments Corporation of India (NPCI), third-party app providers and payment service provider banks are required to trace the UPI ID, the related UPI number, and the phone number of the customers who do not make any financial and non-financial transaction through the UPI app for one year. The UPI ID and UPI number of the customers will be disconnected for the inward credit transactions. The corresponding phone numbers of the customers will also be disconnected from the mapper of the UPI.
Customers whose UPI ID and phone number have been deactivated for inward credit transactions need to re-register in their UPI app to re-establish their UPI. However, they can continue to carry out payments and other non-financial transactions as per their UPI PIN.